At Nexlay Farmhouse, each booking is made exclusively for the guest and the entire premises are reserved for the confirmed booking dates. Therefore, the following terms apply to all bookings:

1. Cancellation & Refund

• Cancellation 7 or more days before the booking date: 50% of the advance booking amount will be refunded.
• Cancellation less than 7 days before the booking date: No refund will be provided.
• No cancellation, refund, or future adjustment will be permitted for last-minute cancellations, including cancellations made on the booking date or during the stay.
• No refund will be provided for late arrival, early departure, change of plans, reduction in number of guests, or unused portion of the booking.
• Any applicable refund will be processed through the original payment method within 7–10 working days.

2. Technical / Maintenance Issues

Nexlay Farmhouse provides a private premises and, despite reasonable care and regular maintenance, occasional technical or operational issues may arise, such as power interruptions, air-conditioner malfunction, electrical issues, equipment failure, plumbing issues, or other maintenance-related concerns.

• In case of any such issue, the guest is required to provide reasonable time for our staff, electrician, technician, plumber, or other service personnel to inspect and resolve the issue.
• If a technician or service provider is temporarily unavailable due to workload, holidays, emergency situations, or other circumstances, the guest is required to allow reasonable additional time for resolution.
• We will make reasonable efforts to resolve genuine issues as quickly as practically possible.
• Temporary or repairable technical issues shall not be grounds for any refund, compensation, discount, or adjustment.
• If the guest chooses to cancel the booking due to such an issue before it is resolved, the booking may be cancelled; however, the amount already paid, including the advance/payment, will be non-refundable.
• Wherever reasonably possible, concerns will be addressed mutually and amicably between the guest and Nexlay Farmhouse.

3. Housekeeping, Cleanliness & Facilities

The farmhouse and its facilities are maintained and cleaned before the guest's arrival. However, minor or temporary concerns regarding pool cleanliness, housekeeping, dust, leaves, water conditions, outdoor areas, or similar matters may occasionally arise during use.

• Guests should immediately inform our staff if they have any such concern.
• Wherever possible, our team will inspect, clean, rectify, or otherwise address the concern during the stay.
• A correctable housekeeping or maintenance concern does not entitle the guest to a refund, cancellation, discount, or monetary compensation.
• Guests cannot demand a refund solely because a facility requires cleaning, adjustment, maintenance, or minor corrective action that can reasonably be addressed by our staff.

4. Personal Belongings, Theft & Personal Injury

Guests are responsible for their personal belongings, valuables, mobile phones, cash, jewellery, luggage, and other items brought onto the premises.

Nexlay Farmhouse shall not be responsible for any loss, theft, damage, or misplacement of guests' personal belongings, except where liability is mandatorily imposed upon us under applicable law.

Guests are also responsible for exercising reasonable care and following all safety instructions, property rules, and staff directions while using the premises and its facilities. Nexlay Farmhouse shall not be liable for injuries, accidents, or incidents arising from the guest's negligence, misuse of facilities, violation of safety instructions, or unsafe conduct, to the extent permitted by applicable law.

5. Force Majeure & Circumstances Beyond Control

Nexlay Farmhouse shall not be responsible for delays, interruptions, or inconvenience caused by circumstances beyond its reasonable control, including power-grid failures, natural disasters, extreme weather, government restrictions, public emergencies, acts of authorities, strikes, technical failures of external service providers, or other force majeure events.

6. Acceptance of Policy

By confirming a booking, the guest confirms that they have read, understood, and accepted this Cancellation, Refund & Property Policy and agrees to comply with the rules and conditions applicable to the use of Nexlay Farmhouse